Frequently Asked Questions
Orders & Production
Are the jackets made to order?
Yes. Every More Love Fashion jacket is made to order. This means your jacket is produced after your order is placed.
How long does production take?
Please allow approximately 2 weeks for production and delivery. Delivery time can vary depending on destination, carrier and customs processing.
Can I cancel my order after purchase?
Because each item is produced especially for the customer, orders cannot be cancelled once production has started.
Shipping
Where are the jackets shipped from?
Our jackets are made in Italy and shipped directly from Italy to the customer.
Do you offer international shipping?
Yes. International shipping is available. Shipping options and costs may vary depending on your destination.
Will I receive tracking information?
Tracking information will be provided when available after your order has been shipped.
Are customs duties and import taxes included?
International orders may be subject to customs duties, import taxes or additional fees depending on the destination country.
These charges are the responsibility of the customer and may be collected by the carrier or local authorities.
Returns & Exchanges
Can I return my jacket?
No. All made to order purchases are final sale. Because each jacket is produced especially for the customer, we do not accept returns.
Can I exchange my jacket?
No. Exchanges are not accepted for made to order items. Please review sizing and product details carefully before placing your order.
Do you offer refunds?
Refunds are not available once an order has been placed, unless required by applicable law.
Sizing & Materials
How do I choose the right size?
Please review the available size information carefully before ordering. If you are between sizes, contact us before purchase for guidance.
What materials are used?
Materials vary per product and may include premium Nappa leather, bovine hide, croc embossed leather or genuine python leather. Please check the product details on each product page.
Are the jackets made in Italy?
Yes. More Love Fashion jackets are made in Italy using selected premium materials.
How should I care for my leather jacket?
Keep your jacket away from excessive moisture, heat and direct sunlight for long periods. We recommend professional leather cleaning only.